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Reviwe yelp jobs12/17/2023 ![]() And it doesn’t just cover product reviews. The law protects a broad variety of honest consumer assessments, including online reviews, social media posts, uploaded photos, videos, etc. What kind of reviews does the law protect? Here are some basic tips for complying with the law. Some companies put contract provisions in place, including in their online terms and conditions, that allowed them to sue or penalize consumers for posting negative reviews. The Consumer Review Fairness Act was passed in response to reports that some businesses try to prevent people from giving honest reviews about products or services they received. But another group is also harmed when others try to squelch honest negative reviews: businesses that work hard to earn positive reviews. Is your company complying?Ĭontracts that prohibit honest reviews, or threaten legal action over them, harm people who rely on reviews when making their purchase decisions. The Consumer Review Fairness Act (CRFA) protects people’s ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. About the FTC Show/hide About the FTC menu items.News and Events Show/hide News and Events menu items.Advice and Guidance Show/hide Advice and Guidance menu items.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.The Federal Trade Commission is looking to make rules to fine people who write fake reviews.Įxperts say red flags of fake reviews include mentioning the brand several times, the poster living outside the area while posting multiple reviews around the same time, and negative reviews that recommend a competitor. Yelp says that when it discovers people posting reviews for compensation, their practice is to remove the reviews and close the reviewers' accounts. SUGGESTED: AI used by lenders to consider more than your credit history Yelp is also posting a list of businesses it says it has flagged for Suspicious Review Activity, warning of large numbers of positive reviews from a single IP address, or from users who may be connected to a group that coordinates reviews. Yelp posted images of offers for reviews from other businesses all over the country, including, "Free Fries, review us on Yelp," "Give us 5 stars, win a free donut," "Positive review raffle, win a 58-inch TV," and a tattoo parlor that offered "10% off a piercing for a review on Yelp." SUGGESTED: Student loan debt: $9B in loan forgiveness, while other borrowers struggle to reach servicers I wasn’t trying to bribe people to do it," said owner Nikki Tran. We were just sort of, 'leave a positive review,' because we wanted to reach out to our own customers. ![]() We went over and talked with the business owner, who said she doesn't remember when her marketing team posted it, but they have since taken it down. ![]() Yelp says it had posted an offer of a $100 gift card for a 5-star review, reading "best review wins." One business page on Yelp with that alert is Le Bijou Nails and Spa at 6134 Westheimer in Houston. (Photographer: Chris Goodney/Bloomberg via Getty Images) iPhone in an arranged photograph taken in New York, U.S., on Friday, Feb. application is displayed on an Apple Inc. ![]()
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